Privacy Policy
This policy explains what information we collect, why we collect it, and how we keep it safe.
Who we are
Noor Duct Cleaning provides AC duct cleaning, inspection and air-care services in Sharjah and the UAE. You can reach us at info@noorductcleaning.com or +971 52 853 7317.
Information we collect
- Contact details you provide (name, phone, email, area, building).
- Booking and enquiry details (service, property type, preferred dates, notes).
- BreatheScore answers you submit to receive a result.
- Technical data such as device type, referrer and UTM parameters for analytics.
- If you arrive from one of our ads: the ad click identifier, campaign details and a short lead reference (for example "Ref V7K2Q") that appears in your WhatsApp message.
- Photos or media you choose to upload for an assessment.
How we use your information
- To respond to your enquiry and arrange your service.
- To prepare quotes, reports and your Clean Air Passport.
- To improve our website and services.
- To send service updates and, only with your consent, marketing messages.
Sharing
We do not sell your data. We share it only with team members who deliver your service, and with service providers that help us operate (for example, lead and analytics tools), under appropriate safeguards. Service reports are shared only with you and anyone you choose.
When you tap a WhatsApp button or send our quote form, your message and the details you entered go to us through WhatsApp, a service of Meta. Meta may process this data on servers outside the UAE under its own privacy policy.
Data retention
We keep your information only as long as needed to provide our services and meet legal and accounting requirements, then delete or anonymise it.
Your rights
You can request access to, correction of, or deletion of your personal data at any time via our Data Request page or by contacting us.
Cookies & analytics
We use Google Analytics to understand how the site is used. You can control cookies through your browser settings. Analytics and marketing tags load only when configured and, where required, with consent.
Advertising
We advertise on Google. Our pages may use the Google Ads tag, which sets cookies to measure which ads lead to enquiries and may let Google show our ads to people who visited our site. When you arrive from an ad we also keep the ad click identifier and campaign details in a first-party cookie (noor_attr) for 90 days, so we can tell which ads produce bookings. You can manage Google ad personalisation at adssettings.google.com.
Security
We use reasonable technical and organisational measures to protect your data, including secure form handling and restricted access. No system is perfectly secure, but we take protection seriously.
Contact
For any privacy question, contact us at info@noorductcleaning.com.